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Streamlining Utilities with System Integration

SAP CIS enables a California utility to effectively manage operations

 

 

young white female demonstrating notes on a whiteboard (8)
young white female demonstrating notes on a whiteboard (9)
THE CHALLENGE
 

Legacy systems limiting performance

A leading California utility faced mounting complexity as more than 50 legacy systems operated in silos, feeding into an aging Customer Information System (CIS). The disconnected architecture created inefficiencies, data inconsistencies, and escalating maintenance costs—hindering both customer service and operational agility. To modernize their infrastructure and enable a unified, data-driven operation, the utility turned to TSG for expertise in technical architecture, integration strategy, and large-scale SAP CIS transformation.

THE SOLUTION
 

Architecting a unified SAP CIS framework

TSG performed an in-depth assessment of interconnected systems—including workforce management, dispatch, data lakes, and data warehouses—to map integration points and dependencies. Through close collaboration with subject matter experts, TSG defined clear requirements and a detailed scope of work, laying the foundation for a seamless transition to a modern SAP CIS that enhances performance, scalability, and data reliability.

young white female demonstrating notes on a whiteboard (10)

What TSG delivered