How a CA utility company transformed with organizational excellence
THE CHALLENGE
Change stalled, progress delayed
A major California utility was experiencing project delays and resistance to change, slowing the rollout of critical initiatives. Fragmented processes and limited stakeholder alignment made it difficult to drive consistency or scale innovation. Recognizing the need for stronger organizational efficiency and engagement, the company sought TSG’s expertise to build a Change Management framework, establish a Center of Excellence (CoE), and implement key workforce and digital solutions to accelerate transformation.
THE SOLUTION
Driving change that sticks
TSG provided end-to-end Organizational Change Management (OCM) support to streamline adoption and ensure a smooth rollout of the client’s new workforce management tool. TSG also led the successful integration of Oracle Unifier, developing tailored training programs, communication plans, and process documentation that equipped teams for sustained success. By aligning people, processes, and technology, TSG built the foundation for lasting efficiency and operational excellence.
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