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Communications

TSG helps telecom and media organizations modernize networks, platforms, and operations while protecting live services and customer trust.  

Elevate your communications future

Operating always-on networks under constant pressure  

Communications providers are delivering critical services across expanding networks, fragmented platforms, and rising customer expectations. Legacy OSS and BSS systems, uneven cloud and data adoption, and growing security and regulatory pressure are increasing operational complexity and cost. At the same time, competition and churn risk continue to rise as customers expect seamless, reliable experiences across every interaction. Sustaining performance in an always-on environment now requires coordinated modernization across networks, platforms, data, and operations.  
 

Supporting the backbone of connectivity  

Across the communications ecosystem, from regional providers to global platforms, TSG enables disciplined modernization that strengthens reliability, protects trust, and delivers sustained performance. 
 
Telecommunications icon
Telecommunications Service Providers  

Scaling 5G and modernizing the network core while reducing operational risk, controlling cost, and protecting carrier grade performance.  

media gaming entertainment
Media, Entertainment + Gaming  

Optimizing OTT, streaming, and interactive platforms while improving monetization, performance, and cost efficiency.         

multi service operators
Multi-Service Operators  

Enabling converged broadband and wireless operations that lower cost to serve, improve service reliability, and strengthen customer retention.     

public cloud service providers
Public Cloud Service Providers  

Supporting performance sensitive telecom and media workloads while protecting latency targets and infrastructure efficiency.                      

Services for next-gen network enablement  

 

In an industry where networks and platforms never stand still, these services bring disciplined, resilient execution that turns constant change into measurable performance. The work continues beyond go-live, sustaining reliability, improving operations over time, and extending the value of existing investments as conditions evolve.  

cloud and infrastructure Communications
Cloud + Infrastructure
 
Modernize core, access, transport, and edge environments to improve service performance, capacity, and growth across 5G and fiber networks.
 
cybersecurity Communications
Cybersecurity
 
Protect networks, platforms, and customer data through zero trust, identity management, and compliance aligned security practices. 
 
data and AI communications
Data + AI
 
Use network and customer intelligence to anticipate demand, prevent outages, optimize capacity, and elevate service experience.  
 
learning and change communications
Learning + Change
 
Prepare operations, field, and customer teams to adopt new tools, processes, and service models without compromising performance or continuity.  
 
Project management and agile communications
Project Management + Agile
 
Deliver complex network and platform initiatives with disciplined execution that safeguards uptime, coordinates stakeholders, and accelerates time to value. 
 
woman on a cell phone

Measurable impact across network performance and customer experience

By aligning platforms, data, and operations, TSG helps communications providers deliver results where reliability, speed, and trust matter most.  

Network Reliability + Performance
Improve service stability, reduce outages, and strengthen operational visibility across network environments.
 
 
Customer Experience + Retention
Reduce churn and increase customer lifetime value through dependable connectivity and seamless omnichannel experiences.  
 
 
Operational Efficiency + Cost Control
Streamline workflows, automate operations, and reduce cost to serve across network and platform teams. 
 
 
Security + Compliance Readiness
Mitigate enterprise risk by safeguarding critical systems and maintaining readiness for evolving regulatory expectations.  
 
 

CASE STUDY

 

From 65% readiness to 98.3% success 

A national communications operator facing a 35% failure rate turned to TSG to stabilize delivery and restore confidence. Through disciplined program management and readiness planning, success rates climbed from 65% to 98.3%. Cutovers landed on time, operational risk dropped, and leadership was able to refocus on strategic 5G expansion.  

See readiness in action
Harnessing PM for Next-Gen Networks

 

Ready to modernize without disrupting operations?

Talk with TSG about strengthening your networks, modernizing platforms, and building the operational capability to adapt as customer expectations, technology, and market conditions evolve.  

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