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Placing Health Insurance in Customer Hands

Mobile application activates one-stop-shop for health insurance resources

 

 

a group of young professionals laughing (45)
a group of young professionals laughing (43)
THE CHALLENGE
 

Transforming the digital member experience under pressure

A national healthcare insurance provider needed to elevate its digital experience by launching a secure, user-friendly mobile application on an accelerated timeline. With over 3 million members relying on the platform, the client faced the dual challenge of streamlining complex insurance processes while maintaining strict compliance and data security standards. Delivering a seamless, intuitive experience under tight deadlines was essential to strengthening customer engagement and long-term competitiveness.

THE SOLUTION
 

Delivering a secure, seamless mobile experience

TSG developed hybrid iOS and Android applications using Cordova, creating a unified platform that combined robust security, customer service tools, and an intuitive user experience. Leveraging agile delivery methods, the team integrated essential insurance functions and privacy controls to meet strict compliance standards. The result was a secure, all-in-one mobile solution delivered on time—transforming how millions of members accessed and managed their healthcare coverage.

a group of young professionals laughing (44)

What TSG delivered