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Reimagining Firewall Assessments with a Human-Centered UX

Transforming a tech giant's digital firewall assessment tool

 

a group of young professionals laughing (22)
a group of young professionals laughing (23)
THE CHALLENGE
 

When security blocks usability

A leading North American technology firm needed to elevate the user experience of its digital firewall assessment tool to drive adoption and efficiency. With limited user research and minimal stakeholder engagement informing its design, the existing platform lacked the intuitive workflows and usability required to meet client and business needs.

THE SOLUTION
 

Designing a smarter, humanized firewall experience

TSG conducted in-depth user research to uncover pain points and translate insights into actionable design improvements. Partnering closely with the client’s engineering team, TSG developed comprehensive UI/UX guidelines and a refined design framework that addressed usability challenges, enhanced navigation, and improved overall accessibility. The resulting documentation became a scalable reference model—empowering the client to sustain consistency, evolve their platform, and continuously elevate the user experience.

a group of young professionals laughing (24)

What TSG delivered